Refunds & Cancellation

How to cancel

The team owner opens Billing in the account menu and cancels the subscription in the Stripe customer portal. No email or call is needed.

What happens after cancelling

The team keeps working until the end of the month already paid for. After that it becomes read-only: everyone can still read the history, but nobody can send messages, invite members or use the AI.

The owner can subscribe again at any time with Pay to reactivate, and the team continues where it stopped. To have the team and all its data deleted, write to us.

Refunds

If Binom Chat is not right for your team, write to us within 14 days of your first payment and we will refund it in full.

After that, payments for months that have started are not refunded, but you will not be charged again once you cancel.

The owner can add seats at any time: added seats are charged at once for the rest of the billing period. When the owner removes seats, the unused part is credited to the next bill automatically. Removing a member does not remove their seat.

If you were charged by mistake, for example twice for the same month, we will refund the extra charge.

How refunds are paid

Refunds go back to the card used for the payment through Stripe, usually within 5–10 business days.

Contact

Billing questions and refund requests: support@corpchat.app.